Business Leadership

  • I see businesses start. I see businesses stop. What makes one succeed where another has failed? Through our experience of working with agents and real estate businesses of all shapes and sizes, we have been able to iden-tify the traits of those agents able to make the transition to the ultimate role – principal. EVERYONE IS A BUSINESS I love the philosophy of ‘everyone is a business’ –…

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  • It’s not often that you will see a leadership team in a company comprising of most members under 50, unless the company has been founded by people below this age. However, for older companies that have a long history of having a team of ‘senior’ leaders, it can be challenging for them to accept younger generations into leadership positions. This…

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  • It is well known that all great achievers, no matter the endeavour, have one common trait: they have a clear purpose. The same thing applies to real estate. But do we really understand what purpose is all about in a service industry, or are we just considering our own purpose? John Cunningham says putting the consumer’s interests first must be…

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  • Being a CEO comes with a busier schedule than most, but there’s nothing more important than being accessible to both your staff and clients – even if there are over 400 of them. Having staff and customers who view you as an approachable CEO is extremely pertinent. It can translate to staff being friendly to clients and the overall company…

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  • Only an estimated 10 per cent of real estate businesses have a succession plan in place. Many default to the idea that when the time is right they will simply sell the rent roll, while others assume their kids will take over at some point. As John Knight explains, neither of these plans are in fact ‘plans’ unless you have…

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  • Do you work with people who seem to come from another planet? Sometimes it can feel like we are speaking in a whole different language. To communicate well with others, we have to ‘connect with them’. Rik Rushton explains. 100% of your success will come from your ability to communicate. Deeper connections with those close to you — family, friends, work…

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  • Improving the ‘customer experience’ has become a buzz phrase in business. From e-commerce stores to any retail or other service-oriented business, the phrase neatly sums up the need to focus on personal user experiences in all customer interactions. It’s seen as the key to retaining loyalty and winning new customers. Could our job as HR professionals be described as looking…

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  • It’s in a fast-changing environment that data really gets the opportunity to shine, says CoreLogic CEO Lisa Claes, with the insights it generates having the potential to deliver true customer value. 2017 was a year of curveballs, contrasts and contradictions. The housing market has continued to deliver for sellers, with capital gains reaching their peak earlier in the first six…

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  • Juggling your to-do list between strategic and operational issues can become a job in itself. Once you have a clear picture of where you want to take the business and a plan as to how you will get there, it is then all about implementation. These are our top tips to make your business goals a reality: TIP 1: KNOW…

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  • McGavin’s sentiments echo the findings of global human resources think-tank Reventure who tip worker wellbeing will remain one of our priorities in 2018. The Reventure research indicates a quarter of Australian workers believe their workplace’s focus on wellbeing increased in 2017, as an estimated 49 per cent of Australian employees are likely to consider looking for a new job in…

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  • When it comes to the major sporting contests, it’s usually not the sophisticated plays that win championships, but rather the players who make the least mistakes. Games of sport are mostly won by the team who plays the best percentages. Another way of looking at this is the team that identifies the most important KPIs and executes them the best…

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  • As 2017 draws to a close, it’s time to think about 2018. What will this year look like to you? What do you want to achieve?   We all have things that we want to achieve, whether that be growth within our business, monetary targets, a new job, a promotion, education and learning that we want to do but have…

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  • Business ‘by design’ means planning every tangible and intangible area of your property management business so all elements are working towards realising your vision and achieving long-term success. Jo-Anne Oliveri explains. If you want to build a property management business by design, follow these seven steps. 1 VISION First, you must get clear on your property management business by design…

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