Business Leadership

Elite Agent is a respected news, education and information source for real estate professionals throughout the world – because we work with the best in the business. We cover all aspects of real estate careers including property management, leadership, rent roll growth, sales techniques, listing, negotiation, technology, social media, digital marketing and more. More about Elite Agent.

  • Highlights from Street MBA Melbourne tour

    For Street MBA tour #2 we headed to not so sunny Melbourne, and what an insightful tour it was.  We had three well-respected agencies on the agenda and were hosted by exceptional operators: Sophie Lyons and Sam Nokes from Jellis Craig, Simon Fung from Woodards and Evan Thornley from LongView (aka the quiet achievers).  Unsurprisingly,…

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  • Martin Millard: From humble beginnings

    Martin Millard has been through the wringer and come out the other side. He’s still a little crinkled, definitely more enlightened, and has a dry, but earnest, sense of humour. Unorthodox is the only way to describe the Harcourts Solutions Managing Director’s journey in real estate. It’s a career that started 19 years ago with…

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  • The domino effect

    Ask Maria Carlino about her goals for the years ahead and she’s crystal clear in her response. “Ten thousand-plus property managements is my goal for The Agency in the next three years, with a presence in every state,” she declares. That’s no small target for a brand that was founded less than two-and-a-half years ago.…

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  • The smart business approach to freedom of speech

    Have you had a conversation about Israel Folau in your office recently? Whether we are on planes, trains or automobiles, listening to the radio, a podcast or the news, there are opposing sides and debates on whether this is an issue of freedom of speech, a concern of contractual agreement or awareness of social expectation.…

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  • A whole lotta love: Scott Harman on leadership in a challenging market

    Scott Harman isn’t afraid to knock on doors. His path to real estate began as a door-to-door encyclopedia salesman. He’s not fazed by picking up the phone either. Most of his 31-year career has been spent dealing with high-rise owners in the tough market that is the Gold Coast where many of his sales were…

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  • Culture Kings

    This isn’t an article about stress balls, workplace yoga and office zen zones that miraculously transform your business into a place where every employee is eternally happy and shares a united positive energy. It’s about people. It’s about performance, and it’s practical. I’ve been in this business for more than two decades. I’ve seen it…

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  • The importance of your real estate company’s strategic plan

    The real estate industry is changing at an ever-increasing pace, with agencies and agents facing the prospect of being here today and gone tomorrow. Ouwens Casserly director Alex Ouwens explains how a strategic plan could be your saviour. In any hectic job it’s hard to think about tomorrow when your to-do list for today seems…

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  • Destination: Sold

    In an expansion market buyers have to act. Every three months they wait for properties to rapidly increase in price, whereas in a contractionary market, every three months a seller remains, their sale price declines. In a slow-growth market, neither the buyer or the seller are compelled to act financially. To win, you have to…

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  • 5 big lessons from Street MBA Adelaide 2019: Hannah Gill

    After much planning, anticipation and excitement, our first ever Street MBA study tour kicked off in Adelaide on 25 July. The good news: it was a huge success. We were fortunate to be visiting three of the best agencies in the state: Ouwens Casserly, Harris Real Estate and Toop & Toop. Our hosts at each…

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  • What to do when sales volumes are low

    Difficult real estate markets can still provide an opportunity for business growth, a leading real estate accountant says. Live Real Estate Accounts Managing Director Chris Mercer says agency leaders should not only see a changing market as a threat but as a great opportunity for growth. “Not all businesses are on a solid financial footing,”…

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  • Make it then break it: John Percudani on meeting the agile challenge

    Realmark might already be a hugely successful and highly-awarded agency, but Managing Director John Percudani is set to pull apart his business model then reassemble it piece by piece in a bid to improve the customer experience. When Realmark Managing Director John Percudani talks of ‘agile business’ and the ‘customer journey', he’s not just paying…

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  • Recruiting for performance

    If you’re a manager or leader you will likely have come across the age-old challenge of balancing values with results. It’s a tough question; how do you create a sustainable culture that balances and upholds set values and is equally performance driven? In any team, there are usually four types of performers. Jack Welch, Chairman…

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  • 18 things that will make you a better leader: Chris Hanley

    Don’t ask successful people what they do now; ask them what they did back then to go from there to here. What did they change and what did they implement? I have found most people know what they need to do to be a better leader or salesperson or musician. When tested on what they…

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  • Why workflow works wonders: Josh Phegan

    I want you to imagine this one person, sitting in the room, at every meeting you have, listening intently and watching your every action. They are the customer, and they can’t believe how poorly the industry is serving them. There’s a massive upgrade required to thrive in this business, and it starts with workflow –…

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