EPM: Leadership

  • It’s a delightful concept, the idea of the ‘quick fix’. Yet when it comes to property management life is rarely a romantic comedy. We work with people, with real estate, and unfortunately there’s no magic spell to make your property managers thrive or your business fizz with productivity and good vibes. However, there are a handful of key values and…

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  • The process of becoming the leader you were meant to be starts with inspiring your co-workers. Every morning you should bounce into the office ready to take on whatever comes your way. To inspire your team, you need to demonstrate a passion for your career. You should greet each member of the team and encourage them to have a successful…

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  • The 2018 Voice of Australian Property Management Report revealed the best property management businesses are well led, have great career structures in place and encourage their teams to be more than just property administrators. Yet only one in four property managers feel this way about their business; 28 per cent of property managers talk the industry down and 12 per…

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  • My leadership journey started around 17 years ago when I was given the responsibility to lead a team of six in an agency managing over 700 residential properties. I was only 26 at the time and most of the employees had years on me, both in experience and age. To be completely honest, while I had a strong work ethic…

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  • With so many tasks to oversee, team members to supervise and clients to communicate with – not to mention finding the time to market your business – it can sometimes feel like you’re running on empty as a property management principal. But the good news is that there is a way to structure your business so your operations run like clockwork…

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  • The 2018 Voice of the Australian Property Management report reveals just 25 per cent of the industry is currently upbeat about its future, while 47 per cent are passive and 28 per cent negative. And those who feel disgruntled believe they are overworked, underpaid, have few prospects and are stressed by the constantly increasing demands of clients – even if…

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  • Many property management business owners want to transition from managing operational tasks to managing their overall business, but don’t know how. They are worried that if they no longer deal directly with clients, the same level of service and results will not be maintained. If this sounds like you, here’s how you can successfully transition to a leadership role in…

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  • As markets cool across the country, conversations are being held around the impact this may or may not have on the value of real estate businesses. To put this in perspective and to provide a greater insight into the level of interest this is creating, we have conducted more agency and rent roll valuations in the last three months than…

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  • From a humble property manager in suburban Perth over 20 years ago to an awarded industry influencer and thought leader working with international real estate companies, I am truly grateful for where my career has taken me. By continually planning, risking, investing, discovering and believing in yourself, you too can achieve this same success. To take your property management career…

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  • Inspirational quotes from famous entrepreneurs and the thought-leaders we admire might add flavour to our daily Instagram trawl, but placing great people on a pedestal can be counter-productive. Instead of adopting their wisdom we hold it apart from ourselves. Whether we use their smarts to improve the daily operations of our real estate businesses or to create a product that…

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  • Are you underestimating your emotional intelligence and power to lead? Have you turned down the opportunity to interview for leadership positions because you’re not ‘cut out’ to be a leader? Self-doubt is common, even among very capable individuals. We live in a world where big egos abound and it can leave many feeling inadequate. But don’t allow this to hold…

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  • To keep your property management business healthy, here are the top vital signs you need to monitor. Vital Sign 1: Arrears Pulse Leaders keep a finger on the pulse of their property management business’ arrears. Their goal is to keep arrears at zero per cent by managing high-risk tenants. Pulse Leaders know that if their business has tenants with ongoing…

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  • Being a leader often meant you had to be the smartest person in the room or the person with the most grey hairs. But things have changed. Importantly, strong leadership can be the difference between a thriving and successful business, and one that suffers under the pressures of disruptive change. So what does it take to be a successful leader…

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  • With no ambition and possibly no ability, I wasn’t planning on being a leader. Twenty-seven years later, I’m a business owner and frontline property manager and I seem to have filled those leadership boots quite well. Taking the steps from receptionist to property manager to business owner, and naturally to leader, has been quite a learning curve. Here are my…

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