EPM: Leadership

  • What strikes me when I think back to the start of my accidental property management career in 1998 is that the fundamentals of what we do are still very much the same. Sure, our trust accounting software is now a bit fancier. We market properties on the internet and take online bookings to view them. We usually do our inspections on an app rather than with pen…

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  • Recently returned from the United States, Jo-Anne Oliveri shares trends and tools from the latest NAR REALTORS® Conference and Expo. If you want to get to the top in your property management business, you must be prepared for the climb. Thanks to modern technology, however, the climb isn’t as arduous as it used to be. 1. BLUETOOTH KEYS Traditional keys are…

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  • Tough decisions and difficult conversations: at times like these you need to find your inner superhero and put on your big girl pants, says Fiona Blayney. I’ve never really been a fan of big girl pants. I’ve never found mine a natural fit and as such, if I’m honest, I still find them pretty uncomfortable. I don’t remember the first…

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  • Business ‘by design’ means planning every tangible and intangible area of your property management business so all elements are working towards realising your vision and achieving long-term success. Jo-Anne Oliveri explains. If you want to build a property management business by design, follow these seven steps. 1 VISION First, you must get clear on your property management business by design…

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  • Is being a great property manager sufficient grounding to go into business for yourself? Or, does it take more than experience, talent and industry knowledge? What makes one business succeed and another fail? We have all seen evidence of sports stars failing at coaching, or your star residential salesperson not cutting it as a Sales Manager or Agency Principal. So,…

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  • Abracadabra alakazam! Now you see it, now you don’t. Watch me pull a rabbit out of my hat! The magic of the magician was embedded into our minds as young children. More recently, I was reminded of this as B1 and B2 (our favourite Bananas in Pyjamas) turned professional magicians and made a friend disappear from their magical box. Just…

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  • YOU MIGHT THINK there’s really only one way to sell a business: the buyer makes an offer, the seller accepts the offer and the deal is done. Easy, but incorrect; there’s a little bit more to it than that. The first question you need to answer is what are you selling – the asset, or the shares? THE MAIN question…

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  • Tell us a bit about yourself and your role at LJ Hooker Residential, Perth. I’m 37 and have been working with LJ Hooker for 18 years. I moved to Perth and joined the team here seven years ago, and I absolutely love it. Having grown up in southeast Queensland on the beaches then lived in Sydney for six years, I…

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  • 1 PINNACLE OF SUCCESS To reach the pinnacle of success, you must be prepared for the climb. Start by getting a ‘prognosis’ done on your property management business to assess its current state and determine how you can improve its overall health. Next, you must map your course – identify where you want your business to go in the next…

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  • Sitting here in a café in Melbourne, grabbing a quick breakfast before I head to training for the day, I am surrounded by people doing the same. Same same but different. My lady friend to my left (yes, you’d be right to imagine me being that person who strikes up a conversation with anyone) has been patiently waiting for her…

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  • Regardless of their title, everyone in a team can demonstrate leadership. The more people who show it, the less it matters whose title is what. But ultimately there will be a manager who is accountable for the performance of the team, and the way that person goes about their work is a critical element of success or failure. Brock Fisher…

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  • The PPM National Conference will draw Property Managers and Principals from all around the country to Queensland’s Gold Coast on the 18th and 19th of June to “Motivate. Educate. Inspire.” The conference in its 15th year incorporates the ‘Best of the Best’ PPM National Property Management Awards and a fantastic bill of speakers including Amy Sanderson, Katie Knight, John Knight,…

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  • WHEN IT COMES TO AIMING high in your property management business, dare to be different and think big. Here are seven ways you can raise the bar this year. 1 DARE TO BE UNTRADITIONAL Raising the bar in 2017 starts with daring to be ‘untraditional’. As you know, clients engage property management agencies to gain better returns and increased capital…

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