EPM: Case Studies


  • Having a ball: 60 years of life, love and real estate

    Luton grew up on a cattle and sheep farm near Adaminaby in New South Wales, where he learned the true meaning of hard work. Working on the farm before and after school every day, plus all weekend, taught him solid values around work and money. “My parents were the average Snowy Mountains sheep farmers,” says…

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  • Reinventing residential rentals: Tina Grey

    Every now and then in your career, you may be fortunate enough to work on a project that is truly special. A body of work that not only stimulates you but has the potential to change the very face of the industry you are so passionate about. I am living one of those moments right…

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  • What landlords and tenants are really thinking

    The latest Perceptions of Property Managers report examines the quality of service landlords and tenants receive from agents. It found that while the majority of landlords – 56 per cent – received good or excellent service from their property managers, 16 per cent of landlords experienced poor service and an additional 28 per cent received average…

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  • There are no secrets to success: Ewan Morton

    The desire for excellence has always been at the crux of what gets Ewan Morton out of bed every day. It is this relentless drive that has helped the 50-year-old turn the fledgeling family real estate business he co-founded with his father Mark 22 years ago into the burgeoning real estate and property management operation…

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  • Helping hands: Meet the PMs giving back to their community

    According to Roy Morgan data, one in 10 people find real estate agents ethical and honest, putting them at 28 on the list of 30 professions (just above advertising professionals and car salesmen). “In every industry you will get people who don't do their job well,” says Alexandra Haggarty, managing director of First National David…

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  • Tennille Mugridge

    Flying High: Tennille Mugridge

    Tennille Mugridge started out in real estate as a ‘Girl Friday’. Nineteen years later she runs her own agency on the Central Coast, Home Specialist Property Management. As well as managing a small portfolio, Tennille is a mum and says she loves to keep busy – which is just as well. Tell us a bit…

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  • Katherine Kyriakou – McGrath Blackburn & Box Hill

    Former VCE teacher Katherine Kyriakou followed her husband into real estate almost by accident after filling in as temporary office cover. Over twenty years later, she’s now Principal of Property Management, McGrath Blackburn & Box Hill, with a rent roll of over 1,000 properties. Tell us a bit about yourself. I was born in Swan…

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  • Rental Revolutionary: an exclusive with the new CEO at rent.com.au

    GREG BADER IS THE NEW CEO at rent.com.au. After just six months in the job, he is already shaking up the way that renters apply for property, as well as crafting an innovative pricing model where the agent pays zero unless the tenant also comes from rent.com.au. With the percentage of renters in today’s market…

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  • The Power of Insight with realbenchmark

    Since its launch at ARPM 2016, realbenchmark has been gaining serious traction as an essential management tool for busy managers and principals. It helps them rapidly see where their business stands in the present moment, tracking comparisons to past performance and other industry-leading real estate businesses. It’s also available on the go. Experienced agency principal…

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  • customer service WA style

    Be a Customer Service Specialist

    Enjoying her new role at Harcourts Beachside in WA, Janine Scrivener is all about customer service and the importance of kindness in dealing with other people’s problems. Tell us a bit about yourself and your current role. My current title is Property Administration and Business Development Manager and I do love the business development management…

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  • Communication Guarantees and Accountability in Property Management: David Traeger

    David Traeger talks to EPM about his brand new PM agency, DT Property Management, solutions for communicating with clients and the advantages of his background as both landlord and tenant. Tell us about yourself and your agency. When did you start in property management, and how many staff do you currently have at DT Property…

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  • property management

    Taking Good Care

    Nursing and property management may not seem to have much in common, but that’s certainly not the case according to Bev Pellow, Principal at Ray White Rural Temora and Narrandera. After 30 years in nursing, she made the move to real estate and hasn’t looked back. Since setting up her first agency in December 2010 with…

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  • Just Do It! – Joanne Avenell

    After starting as a receptionist for a real estate agency in 1985, Joanne Avenell soon crossed over into property management. After a while, she started her own boutique PM office on the Mornington Peninsula in Victoria, as part of the Eview Group Your Brand, Your Business model. Tell us a bit about yourself and your…

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  • landlord research

    Landlords may not be who you think they are: Report

    Elite Agent: Do you think that technology will erode the place of the property manager? If not, why not? Richard Bray: I don’t think it will erode the place of a property manager. It will make real estate agencies more efficient, so they won’t need as many staff. It will allow property managers to have…

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