EPM: Case Studies

  • The desire for excellence has always been at the crux of what gets Ewan Morton out of bed every day. It is this relentless drive that has helped the 50-year-old turn the fledgeling family real estate business he co-founded with his father Mark 22 years ago into the burgeoning real estate and property management operation Morton is today. Starting with…

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  • According to Roy Morgan data, one in 10 people find real estate agents ethical and honest, putting them at 28 on the list of 30 professions (just above advertising professionals and car salesmen). “In every industry you will get people who don’t do their job well,” says Alexandra Haggarty, managing director of First National David Haggarty, Maitland. “I think it’s…

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  • Tennille Mugridge

    Tennille Mugridge started out in real estate as a ‘Girl Friday’. Nineteen years later she runs her own agency on the Central Coast, Home Specialist Property Management. As well as managing a small portfolio, Tennille is a mum and says she loves to keep busy – which is just as well. Tell us a bit about yourself and your role…

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  • Former VCE teacher Katherine Kyriakou followed her husband into real estate almost by accident after filling in as temporary office cover. Over twenty years later, she’s now Principal of Property Management, McGrath Blackburn & Box Hill, with a rent roll of over 1,000 properties. Tell us a bit about yourself. I was born in Swan Hill, but we moved to…

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  • GREG BADER IS THE NEW CEO at rent.com.au. After just six months in the job, he is already shaking up the way that renters apply for property, as well as crafting an innovative pricing model where the agent pays zero unless the tenant also comes from rent.com.au. With the percentage of renters in today’s market continually growing, he says that…

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  • Since its launch at ARPM 2016, realbenchmark has been gaining serious traction as an essential management tool for busy managers and principals. It helps them rapidly see where their business stands in the present moment, tracking comparisons to past performance and other industry-leading real estate businesses. It’s also available on the go. Experienced agency principal and Elite Agent Magazine regular…

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  • customer service WA style

    Enjoying her new role at Harcourts Beachside in WA, Janine Scrivener is all about customer service and the importance of kindness in dealing with other people’s problems. Tell us a bit about yourself and your current role. My current title is Property Administration and Business Development Manager and I do love the business development management side of real estate. I’m…

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  • David Traeger talks to EPM about his brand new PM agency, DT Property Management, solutions for communicating with clients and the advantages of his background as both landlord and tenant. Tell us about yourself and your agency. When did you start in property management, and how many staff do you currently have at DT Property Management? I’m from Perth originally…

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  • property management

    Nursing and property management may not seem to have much in common, but that’s certainly not the case according to Bev Pellow, Principal at Ray White Rural Temora and Narrandera. After 30 years in nursing, she made the move to real estate and hasn’t looked back. Since setting up her first agency in December 2010 with husband Craig, she’s gone from…

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  • After starting as a receptionist for a real estate agency in 1985, Joanne Avenell soon crossed over into property management. After a while, she started her own boutique PM office on the Mornington Peninsula in Victoria, as part of the Eview Group Your Brand, Your Business model. Tell us a bit about yourself and your role at Eview. After working…

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  • landlord research

    Elite Agent: Do you think that technology will erode the place of the property manager? If not, why not? Richard Bray: I don’t think it will erode the place of a property manager. It will make real estate agencies more efficient, so they won’t need as many staff. It will allow property managers to have more streamlined, less stressed roles.…

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  • Time to check in with our PM Transform teams to see what they have learned in their journey so far. Our four teams include a director, property manager and BDM from each office working together to transform their business and their careers. Team R&W Hurlstone Park Adriana Dendrinos, Principal I feel really privileged to have been given the opportunity through…

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  • Sarah Ferre McGrath

    ARPM 2016 speaker and Senior Property Manager Sarah Ferré started in real estate straight out of high school in 2006, even though she had been accepted into the University of NSW to complete a combined Arts and Media degree. Deferring that, she is now back at university to study Law, and will be admitted to the Supreme Court in September…

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  • ONCE UPON A TIME IT WAS A CHALLENGE to think about outsourcing your trust accounting to someone else. But times have changed, and now it is relatively easy to gain efficiencies, save costs and sleep at night knowing everything is expertly done for you by professionals that are right here in Australia. Twelve months ago one of the oldest and…

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