EPM: Best Practice & Legislation

  • For many landlords with property in cities and prime holiday locations, the lure of the short-stay accommodation market is strong. Some choose to rent their property to holidaymakers, others may look for a corporate lease. Some have their property available to rent all the time, and some switch, looking to cash in during peak season. Although the financial rewards can…

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  • When it comes to Rental House Rules, rule number one is don’t DIY, cautions Sharon Fox-Slater. Seduced by the plummy tones of Laurence Llewelyn-Bowen (aka LLB) or the ocker Scottie Cam, the return of home renovation shows like House Rules and The Block is often a siren call to would-be DIYers. And while picking up the power tools at their…

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  • Nothing will destroy a rent roll quicker than a slew of bad referrals and an army of online haters. In the face of such a demanding job as property management, how exactly do you safeguard your department from bad reviews and create a healthy tribe of promoters to grow your business through referrals? It’s a question I often get asked by perplexed principals and property managers who…

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  • One in 40 Australian homes are burgled each year, sending a clear message to landlords and agents about the importance of security at rentals, says Sharon Fox-Slater. Home burglary is one of the most widespread crimes in Australia with more than 300,000 break-ins recorded each year, according to the Australian Institute of Criminology. This sobering statistic coincides with a number…

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  • It is a question I get asked all the time, and not just by property managers either. In fact, if I had a dollar for every time someone asked me this million-dollar question, I’d no doubt be sipping mojitos on a tropical island in early retirement! I even found myself discussing this topic on stage last month when I presented…

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  • Seven cyclones – Hilda, Irma, Joyce, Kelvin, Linda, Marcus and Nora – have battered communities across northern Australia in the last four months. Add in storms and flooding in Northern Queensland and numerous bushfires devastating properties in southern Australia, including parts of the NSW Far South Coast and south-western Victoria in the last couple of weeks alone. It’s been an…

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  • For many, starting a career in property management can be a steep learning curve, with poor training and lack of experience making for a difficult introduction to the industry. Transform Masters 2017 Champion Kylie Maxwell looks back over her 25 years and tells us what she wishes she knew when she first started out in property management. Some 25 years…

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  • IN THE SALES ARENA, we have seen the emergence of Agent 2.0 and 3.0 (are we up to 4.0?) as the value of a sales agent has changed with technology and evolving customer expectations. The new breed of agents are true professionals, unrecognisable from the stereotypes which placed real estate among the least trusted of all professions. So where does…

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  • Beaches, barbies, budgie-smugglers…and bushfires. The image of summertime in Australia may be one of sun-drenched beaches and swimming in warm water, carefree holidays and lazy days that culminate in spectacular sunsets, but sadly the reality does not always live up to that postcard image. The summer months are when our nation often bears the brunt of Mother Nature’s wrath. The…

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  • Do you ever consider that, in the eyes of our potential clients, we all look the same? From the consumer’s lens, they can’t see any difference between us until we can prove them wrong. If you haven’t already noticed, our new potential clients start with social proof. They no longer do the ring-around and attend back to back meetings to…

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  • TRANSCRIPT Welcome back to Episode 3 of our safety and risk management in the workplace. Today we’re going to speak about technology and the importance of having, at a base minimum, one tracking system to ensure that we physically know where you are at any one time in the office. Now I know it can feel all Big Brother-ish, and…

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  • TRANSCRIPT Welcome back to our second episode around safety in the workplace. I’m going to speak with you about what to do when you’re actually on site and that gut instinct, that fight or flight mode really kicks in. At the risk of creating havoc in your office with Fiona Blayney telling the world that if you don’t feel safe,…

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  • TRANSCRIPT Hi. I’m Fiona Blayney, the CEO and Founder of Real+. Today, I’m here to talk with you over the next three sessions about that all important yet sometimes avoided topic of safety. There’s been heightened awareness around safety in the workplace by some very unfortunate circumstances of our colleagues in New Zealand in recent weeks. It’s important not to…

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  • There is a long-standing joke that property managers never take a lunch break. Each morning they hit their desk running and in a blink of an eye it’s 5.30pm. Here are my top five tips for property managers who are faced with common pressures of the job. PRESSURE 1: MINIMAL SUPPORT AND MENTORING: Property managers can feel isolated when the…

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