EPM: Ask The Expert

  • Q. I have recently been promoted into a team leader role. How do I get on top of my time management with the added workload? Firstly, congratulations on your promotion and jumping into the next phase of your career! While it can be exciting to begin a new role, it can be daunting as you try to take into account all…

    Read More »
  • Q. I’m a selling principal who doesn’t have the time to spend every minute in my property management department. How can I better support my team?  As leader, your time will always need to be distributed across many areas and you need to wear many hats. When you have an income-generating role as well this can easily take precedence. Supporting your team…

    Read More »
  • Q. How do I hold my BDM accountable to get better results? The first step to holding any team member accountable is being ultra-clear on your expectations. What does success look like in their role? As a leader, determining the success measurement for a BDM starts with identifying what has been achieved up until now and setting a goal that…

    Read More »
  • Q. The thought of Tribunal and the process is daunting. How can I be more prepared? One of the first things to remember is to breathe. Tribunal is one of those areas in property management that can prove challenging and often is entwined with an element of stress. One way of reducing that stress is your level of preparation. Being well…

    Read More »
  • Q. My team are all at different stages of their careers. How do I keep them motivated and incentivised? As you look at your team, I have no doubt that it is made up of a range of personalities, ages, experience levels, skill sets and generations. As a leader of a multi-generational team, it’s important to recognise that everyone in your business…

    Read More »
  • Q. When is the best time of the day and week to prospect? Firstly, if you are serious about rent roll growth – every day! Full-time BDMs need to be cultivating new leads and working their database every day of every week. Secondly, when we are looking at what time of the day is best and how much time you should…

    Read More »
  • productivity time clock

    Q. I can never seem to find enough hours in my day and my workload just seems to be increasing with the demands of my clients. How do I find more time? One of the first things to remember is that we all have the same number of hours in the day. It’s what we plan for and set about…

    Read More »
  • Q. Our team meetings have become boring and unproductive. What can we do differently? So often we can walk away from a meeting feeling like we haven’t achieved anything at all. When the same people meet, week in, week out, to discuss the same matters with the same structure, the meeting can easily become boring, uninspiring and unproductive. Then add to…

    Read More »
  • Q. My principal wants me to begin prospecting our sales open home attendees. What should I say to them? When it comes to leveraging your sales team, direct referrals from salespeople will only get us so far. Your principal is 100 per cent correct that having the BDM contact all open home attendees, not just those directly referred by sales, is a…

    Read More »
  • Q. How do I foster a better relationship with my sales team to generate referrals?  The first question a sales person will ask is ‘What’s in it for me?’. Salespeople have a job to do: they must list and sell homes to get paid. This is their number one priority. So how do we make it attractive to refer across…

    Read More »
  • Q. What can I do to improve the service my team delivers to our clients? We know that our business is dependent on our clients and their experience. What they do or don’t say (both on- and offl ine) has an effect, not just on the property management team, but the business as a whole. Of course, this means your…

    Read More »
  • It’s only fair that our EPM readers get their questions answered in the same way that our Elite Agent readers are able to ‘Ask the Coach’. Ready to help in 2018 with no question too big or too small is the expert coach from Real+, Heidi Walkinshaw. Q. I know there is opportunity for my team and me to be more…

    Read More »
  • Whilst much of our conversation in this column extends to the recruitment and retention of your greatest asset – your team – we tend to focus on everything but a glaringly obvious driver for their happiness in your organisation: safety. After much discussion around safety in the workplace during 2012, it is an opportune time to visit this all-important topic…

    Read More »
  • Whether you are an employee or an employer, this month our experts look at how to find your dream job or ideal staff member. As a young girl in my Year Seven science class I can remember girls chatting away about their dream man! Doodling names of boys on notepaper, conducting the all-important ‘love’ quiz from Cleo and pasting images…

    Read More »
Close
Close