EPM

  • I recently conducted a role-play session during a workshop where I was the BDM and one of the attendees was the property owner. I had the frightening pleasure of being back in the hot seat again and, just quietly, I loved it! I also had the attendees provide feedback, which not only opened my eyes to my performance but also…

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  • Tell us a bit about yourself and your agency. I was born and raised in Sydney’s Inner West. I’ve been around real estate my whole life but started in 2002 and have only worked in the Inner West. I’m highly driven and committed to my clients, and I focus on having a thorough understanding and respect of their individual needs.…

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  • Are you underestimating your emotional intelligence and power to lead? Have you turned down the opportunity to interview for leadership positions because you’re not ‘cut out’ to be a leader? Self-doubt is common, even among very capable individuals. We live in a world where big egos abound and it can leave many feeling inadequate. But don’t allow this to hold…

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  • To keep your property management business healthy, here are the top vital signs you need to monitor. Vital Sign 1: Arrears Pulse Leaders keep a finger on the pulse of their property management business’ arrears. Their goal is to keep arrears at zero per cent by managing high-risk tenants. Pulse Leaders know that if their business has tenants with ongoing…

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  • The latest review platform, outside Facebook and Google, for property management departments, is a website called ‘Don’t Rent Me’. I recommend you check it out if you’re not familiar, to see whether you or your agency has been featured on what they call ‘The Wall of Shame’. Following many telephone calls and messages from property managers wanting guidance in how…

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  • Green and white stickers once adorned letterboxes across a community; they represented a Neighbourhood Watch (NHW) ‘safe house’. If your letterbox had one of these stickers you were considered a safe house for children in need on their way home from school. They were a fantastic idea back in the day when kids were walking home from school; should they…

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  • What is stopping your agency from achieving growth, and not just surviving but thriving in the current market? Most people would say it’s cash. Whether it’s growing your people through training and development, growing your market though lead generation and business development, or growing up operationally by investing in new technology, it all takes time and costs money. So the…

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  • Being a leader often meant you had to be the smartest person in the room or the person with the most grey hairs. But things have changed. Importantly, strong leadership can be the difference between a thriving and successful business, and one that suffers under the pressures of disruptive change. So what does it take to be a successful leader…

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  • As new legislation in Victoria is set to see pets in rentals become the norm instead of the exception, Sharon Fox-Slater says the fear of damage might not be justified. With the Victorian Government tabling its ‘Fair Rent’ Bill in Parliament, the issue of pets in rentals is in the spotlight again. Amongst the 130 reforms, the proposed new legislation…

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  • The desire for excellence has always been at the crux of what gets Ewan Morton out of bed every day. It is this relentless drive that has helped the 50-year-old turn the fledgeling family real estate business he co-founded with his father Mark 22 years ago into the burgeoning real estate and property management operation Morton is today. Starting with…

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  • Q. I have recently been promoted into a team leader role. How do I get on top of my time management with the added workload? Firstly, congratulations on your promotion and jumping into the next phase of your career! While it can be exciting to begin a new role, it can be daunting as you try to take into account all…

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  • WHEN IT COMES to managing teams in property management, one of the most vital aspects is remembering to keep them safe both in the office and on the road. Heidi Walkinshaw suggests six ways to minimise the inevitable risks. As I prepare training programs and consult with teams, one topic that is regularly raised is that of the safety of…

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  • “Meth House of Horror!”, “Ice Epidemic!”, “Rental Properties Test Positive for Meth/ice”. The headlines are alarming and fuel widespread fears about meth contamination. Concerns are particularly prevalent in the rental industry, with stories about investment properties being used as clandestine laboratories or smoking dens, and subsequent tenants suffering ill-effects from exposure to the toxic residue. With alarm bells ringing, agents…

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  • IT’S THE END OF MOVING DAY AND THEY’RE EXHAUSTED. Their backs are aching, their stomach rumbles with hunger and the only thing pounding harder than their sore feet is their throbbing heads. What they wouldn’t give for a hot shower, a glass of wine and an early night in with a movie. What if you, as your clients’ trusted real…

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