EPM

  • Real estate may seem a world away from amateur theatre, but not for Maria Page, Director of Property Management at Barry Plant Mitchell Sunbury. Here she explains to Elite PM how the confidence she gained during her time on stage stands her in good stead as a property manager. After 15 years as a property manager, Maria has certainly seen…

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  • Increasingly, our market is seeing out of area investors, many of whom I never get the chance to meet before they select a managing agent. How can I increase my strike rate? Great question. First up, be the area expert. Consistently provide value, add information and ensure you have secured multiple contact methods for keeping in touch. Once it comes…

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  • As an award-winning property manager at Wiseberry Heritage on the NSW Central Coast, Shaye Wallis has learnt how important it is to celebrate the wins and live in the moment. What was your first job? My first job was at McDonald’s, which taught me that everyone begins at the same starting line. What has been the best thing to happen…

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  • Little Real Estate’s Ellayne Lim is a rare gem who has mastered the art of organisation, fairness and communication to a point where her Net Promoter Scores® for both owners and tenants are on par with some of the world’s most admired companies. Ellayne Lim has been in property management now for seven and a half years – all of…

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  • Australia’s expanding illicit drug problem is having an ever-increasing impact on investment property owners, with a growing number of rentals being contaminated by meth. Along with contamination come accusations – squarely levelled at the agent – about how it was allowed to happen. There’s a new headline every day, it seems, about the problem of meth in rental properties. Also…

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  • My leadership journey started around 17 years ago when I was given the responsibility to lead a team of six in an agency managing over 700 residential properties. I was only 26 at the time and most of the employees had years on me, both in experience and age. To be completely honest, while I had a strong work ethic…

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  • Carl Bard once said, “Although no one can go back and make a brand-new start, anyone can start from now and make a brand-new ending.” I would like to share three key ideas that give you the opportunity to rethink what you’re currently doing, evolve your knowledge and skills to stay ahead and inspire your team with new strategies to…

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  • Personal investment is a committed act to a four-step cycle of goal setting, training selection, training attendance and training implementation. Follow these four steps to make the personal investment a helpful habit in 2019: 1. GOAL SETTING The first step in the personal investment cycle is to list your goals, preferably towards the start of the year. Consider your role…

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  • Summer holidays – so far as they exist for property managers – are good for two things: enjoying long days on the beach, and air-conditioned nights bingeing Netflix. If you’re anything like me, you’ll have indulged in an episode (real talk: every episode) of legendary minimalist Marie Kondo’s ‘Tidying Up’ on Netflix. In it, the genial host puts her signature…

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  • One of my favourite stories that I share in my coaching and training sessions is about what was thought to be an incurable disease within the property management department. The story starts as most do. Once upon a time, there was a man with an incurable disease known as toadulitus. He had consulted many doctors and specialists, but no one…

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  • Every now and then in your career, you may be fortunate enough to work on a project that is truly special. A body of work that not only stimulates you but has the potential to change the very face of the industry you are so passionate about. I am living one of those moments right now. For the past couple…

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  • Most businesses could do with saving a few dollars, a good way to do that is to review your systems and find more cost-effective solutions. The proliferation of rideshare options is a simple and excellent example of how paying more for a service doesn’t mean that you have a better experience or get better value. Does paying more for the…

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  • I’m a User Experience (UX) designer for Console, which means I take the functions and features of Console Cloud and organise how best to lay out the menus, options, windows and so on. The goal is to create the best experience for people using our software To do that well, I focus on incorporating principles of user-centred design. That’s a…

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  • I’ve been thinking about what property managers often say are their stress triggers and the things which make property management difficult at times. Property management is often referred to as the ugly sibling to sales and other sectors of our industry, and that’s because if we all had smooth-sailing tenancies the need for property management wouldn’t exist. Property managers have a…

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