EPM

  • It’s a delightful concept, the idea of the ‘quick fix’. Yet when it comes to property management life is rarely a romantic comedy. We work with people, with real estate, and unfortunately there’s no magic spell to make your property managers thrive or your business fizz with productivity and good vibes. However, there are a handful of key values and…

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  • From the moment we are born we strive to communicate. Babies cry to let their parents know they are hungry, tired or need a cuddle, while parents wait patiently for their first word. More often than not, patience quickly turns to impatience as they decide the most incoherent babble is actually a word, albeit one only they understand. In jest…

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  • The process of becoming the leader you were meant to be starts with inspiring your co-workers. Every morning you should bounce into the office ready to take on whatever comes your way. To inspire your team, you need to demonstrate a passion for your career. You should greet each member of the team and encourage them to have a successful…

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  • The 2018 Voice of Australian Property Management Report revealed the best property management businesses are well led, have great career structures in place and encourage their teams to be more than just property administrators. Yet only one in four property managers feel this way about their business; 28 per cent of property managers talk the industry down and 12 per…

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  • What was your first job, and what did it teach you? McDonald’s Bondi Junction where I learnt that customers always come first as without customers we don’t have a business. While we need to set boundaries with our clients, they need to be treated as if they are our only client, whether that be a landlord, tenant or contractor. What…

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  • When it comes to leaders I’ve seen the good, the bad and the downright ugly. In every instance, the leader’s style heavily impacts the culture of the team and its success. Harvard Business Review refers to six types of leaders: The coercive leader This ‘do what I tell you’ style of leadership may have worked in the past but it…

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  • A smoke alarm provides the best opportunity to detect fire, protect investments and save lives.  Regular smoke alarm maintenance is required to make sure all alarms are functioning optimally. SMOKE ALARM TYPES There are many types of smoke alarms, and the basic terminology you need to know is photoelectric or ionisation, hard-wired, radio frequency or battery operated. Most Fire Services…

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  • Luton grew up on a cattle and sheep farm near Adaminaby in New South Wales, where he learned the true meaning of hard work. Working on the farm before and after school every day, plus all weekend, taught him solid values around work and money. “My parents were the average Snowy Mountains sheep farmers,” says Luton. “What they gave me…

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  • With one in three Australians now renting, creating a great experience for tenants is more important than ever. Renting is often the start of someone’s property journey, so it’s a great opportunity to build and nurture a relationship for the future, where they will buy, sell and buy again. Finding the best tenant isn’t always easy, but with a clear…

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  • I’ve got some news. It may the industry’s worst kept secret, but I can finally, officially, say I’m heading back to the coalface. The decision to come back into the property management industry isn’t one I’ve taken lightly, or quickly, but something I’ve been contemplating over the past 12 to 18 months. There’s a host of reasons why I have…

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  • Recently I put forward a proposal to an owner who was looking at changing managing agents, only to find out they thought our fees were too high for the socio-demographics of the property’s postcode. When I asked why they were considering changing agents, they said, “They do an OK job, but I am unsure of their financial stability as a…

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  • Rental property owners are being urged to make sure their claims are correct, as the Australian Taxation Office (ATO) announces it will double the number of audits scrutinising rental deductions. In the 2017–18 financial year, more than 2.2 million Australians claimed over $47 billion in deductions. Assistant Commissioner Gavin Siebert said this year the ATO have made rental deductions a…

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  • Increasing costs of living and high prices for rentals in desirable areas mean the idea of sub-letting is appealing for many tenants. And while many think this is just a matter between landlord and tenant, it’s important to consider the landlord’s insurer – as generally sub-letting is not covered. Sub-letting is where a tenant privately organises for someone to pay…

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  • It was 2008 when Jack Fontana experienced a critical epiphany in his career and personal life. He’d been in real estate since 1999, first in property management and then sales, but without listings on the books and with a baby on the way things were looking dire. “I was at a point where I had a daughter due in about…

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