The new integration will give NSW real estate agents the ability to digitise customer engagements and agreements for faster turnaround, increased security and compliance, and a best-in-class client experience.
With this move, REINSW has integrated DocuSign’s eSignature solution into its existing online forms and contracts cloud software platform, REI Forms Live. For the first time, approximately 40,000 individual agent members will have the option to manage client business transactions like lease agreements digitally, removing the time and cost of paper-based processes.
Tim McKibbin, CEO of REINSW, says this first implementation is only the beginning. Within a couple of years he envisages the adoption of paperless property transactions to spread across the nation to Australia’s 100,000 plus agents.
“Real Estate has been on the verge of digital transformation for some time – replacing paperwork with digital documents is a fast way to digitise the entire industry and reinvent the customer experience.”
He continued: “Today’s real estate agents are faced with a rising demand from new generations of ’digital natives’ who want business to be done with ease, speed and security.”
The initial stages of REINSW’s relationship with DocuSign will see the institute use DocuSign technology to streamline its membership processes, with around 5,000 agents signing up as members digitally. Within 12 months, DocuSign and REINSW anticipate that more than 70 per cent of REINSW’s members will be conducting business with customers, and renewing memberships, through DocuSign.
“REINSW is truly leading the digital disruption of the real estate industry, “said Brad Newton, vice president of DocuSign APAC.
“Prior to DocuSign, agents were able to easily access the forms they needed through the REI Forms Live platform, but there was still a high level of paper-based processes involved with printing, scanning, faxing and posting involved. By giving access to cutting-edge digital technology from DocuSign, REINSW ensures independent agents remain successful in an increasingly competitive market.”
“As far as I’m concerned, with consumer efficiency expectations there is no choice but to digitise,” said McKibbin
DocuSign is also used by a number of other REI state bodies across Australia, to digitally empower their members.