The new digital tools are fully integrated with Reapit’s CRM software to support the ultimate customer service experience by offering clients choice and flexibility on how and when they communicate with agents. Changes made in the CRM software are immediately reflected in the digital portal and vice versa.
RPS Digital allows vendors to make real-time property appraisal bookings by displaying live availability from the agents’ RPS diary, so rather than wait for a call-back from the agent the following day, the appointment will be instantly diarised and the relevant records for the property and contact created in the CRM. Similarly, buyers can book private viewings and inspections via live booking links that can be added to property listings.
RPS Digital enables agents to give their customers access to key information about their property transactions via a branded self-service login area on the agent’s website so clients can securely monitor sales progression, view information and download documents 24/7. Integrations with Fixflo and Adobe Sign add to the dynamics of the platform, meaning landlords and tenants can use legally-binding e-Signatures to complete and submit tenancy agreements. It also allows tenants to log maintenance issues any time of day or night.
David Sloane, Chief Operating Officer at Reapit, comments: “At a time when consumer service expectations are at an all-time high and agency competition is stronger than ever, traditional agency models are coming under scrutiny. To successfully acquire and retain customers, agents must adapt and evolve to become more flexible and responsive. RPS Digital provides an end-to-end solution that is fully integrated with RPS and means that agents’ customers get all the benefits of a conventional real estate agency with the convenience of the 24/7 online model. It is a great opportunity for agents to enhance their existing service and offer a better, faster and more responsive service to customers that further justifies their existing fee structure.”
The technology is the first of its kind in Australia and will allow forward-thinking businesses to compete with online and hybrid agencies without having to significantly change their business infrastructure.
For further information, visit the website: https://showcase.reapit.com.au/digital/