Realmark has launched a new platform called, RealmarkFIX rolling out to all tenants and owners giving 24/7 access and transparency to maintenance.
RealmarkFIX is an industry first for property management. The platform is artificial intelligence lead and probes the tenant for information to assess the problem, it then offers solution-based how-to guides to aid instant results before escalating it via a rating escalation process.
The platform operates a three-step login process when a tenant first lodges a maintenance request. It will initially prompt the tenant to solve the issue themselves before engaging in a contractor.
In the case that a solution is unable to be solved by the tenant, a triage system assess the urgency of the problem. The tenant is updated and communicated with to notify them when they can expect the maintenance to be resolved. After the contractor has attended, both tenants and property managers are asked to provide a star rating, this can be seen by both parties. If there is an unsatisfactory rating by the tenant, then the property manager is alerted to follow this up with the contractor.
Realmark Executive Director and Property Management specialist, Anita Percudani said, “The portal the ultimate maintenance platform, with the industry having such a negative affiliation in the maintenance space, we felt it was time to find a solution that gives tenants and owners transparency and control 24/7.”
“The portal gives the tenant the opportunity to fix the problem themselves instantly or escalate it via triage, it also shows the owner any time day or night the maintenance history of the property and possible savings due to self-help guides. At Realmark our aim to ensure we are delivering service and results to our tenants and owners. It’s not just about leasing property, it is about looking after the interests of both parties,” said Mrs Percudani.
RealmarkFIX provides absolute accountability and helps remove the inefficiencies that exist in the industry. It simplifies the way property manager communicates with tenants and owners to provide a quicker turnaround time when resolving a maintenance issue. It gives peace of mind that the property is being well looked after and the maintenance work has been attended to.
RealmarkFIX can be accessed from any online device anytime or anywhere, it uses unique login details that will take you directly to the property.
Realmark has been in the business of property management for over 30 years dating back to 1989 when founders John and Anita Percudani opened the doors to now over 17 offices across the state. They have been multi-award winners in excellence, communication, and innovation with integrity and honesty at its core.
RealmarkFIX is one of many innovations Realmark have launched to the market to aid the client experience.
