Every Agent has a Story Season 2 is brought to you by
Other episodes from Every Agent has a Story Season 2
This story comes from Claudio Encina, real estate coach, speaker and trainer, who shares the key lessons he learned during an auction unexpectedly turning south. Clear communication is imperative, especially when closing any sale or formal agreement. If something goes wrong, remain calm and empathetic to your vendors and buyers Every Agent Has a Story
This story comes from Karmen Costigan, Business Development Executive at Ray White Queensland, who shares the key lessons she learned during the start of her career in the USA. Maintain strong customer service and experience, and be helpful and attentive Have the ability to think on your feet: consider who’s affected and what’s the best
This story comes from Matt Altman of Million Dollar Listing Los Angeles, who shares the key lessons he learned during a broker open home. Don’t judge a book by its cover; treat all your prospects and clients with respect. Always spend reasonable time finding out the exact needs and wants of your customers. Every Agent
This story comes from Marcel Dybner, Head of Property Management at Besser and Co, who shares the key lessons he learned during one of his first listings as a BDM. Have a procedure in place in case your buyer or leasee goes AWOL or has an accident/illness Put your health and safety first before chasing
This story comes from Laetitia Pearce of Home Specialist Property Management, who shares the key lessons she learned during a vacate inspection. Be clear and lay out the terms and conditions of the property in writing Have a consistent balance between both verbal and written communication with your tenants. Every Agent Has a Story is
Every Agent has a Story Season 2 is brought to you by Other episodes from Every Agent has a Story Season 2 This story comes from Randal Sharp, Director of Think Property & Co, who shares the key lessons he learned during newly signed property lease. When visiting a new property, have a colleague or
This story comes from Suzie Hamilton-Flanagan, Head of Property Management at BresicWhitney, who shares the key lessons she learned during a beachfront OFI. Risk management and assessment are priority during an OFI. Don’t neglect your personal safety and wear protective shoes! Every Agent Has a Story is proudly brought to you in association with Console
This story comes from Andrew Coronis, Managing Director of Coronis who shares the key lessons he learned in his beginnings in real estate leadership. Communication is paramount when it comes to providing top customer service Invest in leadership training and coaching for you and your teams. Every Agent Has a Story is proudly brought to you
This story comes from Matt Altman of Million Dollar Listing Los Angeles, who shares the key lessons he learned during a broker open home.
- Don’t judge a book by its cover; treat all your prospects and clients with respect.
- Always spend reasonable time finding out the exact needs and wants of your customers.
Every Agent Has a Story is proudly brought to you in association with Console
How you doing? Matt Altman from Million Dollar Listing Los Angeles. I was asked to tell a story about judging a book by its cover.
So about six months ago I was at one of our broker opens and I ended up standing in the front and somebody came up and drove up in a broken down old car.
And as he came in, other agents saw it and said, “Don’t waste your time, that guy’s fake, there’s no point.” Typically you would probably think that. The house was a 30 million dollar house and if a guy comes in and he’s wearing bad sneakers and his car is broken down, he probably can’t afford it.
I always treat everybody with respect and I treat everybody exactly the same. So when the guy came in I spent time with him. I spent about 30 minutes just showing him the house, talking about the properties in the area, answering any questions that he had. I shook hands with him and he took off and that was it.
About six months later I get a call (which happens to be two days ago in real life) and the guy goes, “I’m interested in looking at a house. You gave me the time that nobody else did two weeks back, and I was wondering if you’d show me around.”
I said, “What are you looking for? What price range?” He said, “Listen, I’m worth a lot of money but I’m tired of people taking advantage of me so I purposely drive a bad car. And I do it so people don’t think that I’m wealthy.” And he said, “I’d like to take three houses.”
So we went out, this was about two weeks ago now, and we saw the first house. He walked through it, it was too small. Went to the second house, walked through it, it wasn’t far enough toward the beach. We walked into the third house and he bought it on the spot.
The point of the story is you don’t judge a book by its cover, you treat everybody with respect. Because you never know whether someone is a tech billionaire or an athlete that … You don’t know the possibilities. So treat everybody with respect.