Alister Maple-Brown

Alister Maple-Brown is the CEO of leading property management software provider Rockend. For more information visit rockend.com.au.
  • EPM: Leadership

    Why EQ triumphs over IQ

    Being a leader often meant you had to be the smartest person in the room or the person with the most grey hairs. But things have changed. Importantly, strong leadership can be the difference between a thriving and successful business, and one that suffers under the pressures of disruptive change. So what does it take to be a successful leader…

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  • Elite Agent

    Stress-free end of financial year

    Here are five things you can do to ease the EOFY burden. 1:  PAY OUTSTANDING INVOICES The EOFY tends to see phones running hot and inboxes overflowing. Owners want the peace of mind of knowing that any outstanding invoices relating to their property are paid before the clock ticks over to a new financial year. When you receive a request…

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  • EPM: Technology & Social

    Using Technology to Build Relationships: Alister Maple-Brown

    Today’s world is filled with technology; so much so that many feel it’s making us ‘less human’. Our mobile devices are never far from reach. We sit at the family dinner table using one hand to eat and the other to tap away on our iPad. We go to our kids’ soccer game on the weekend with our smartphone pinging…

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  • EPM: Leadership

    A Simple Roadmap to Review your Business and Reap the Rewards: Alister Maple-Brown

    What can we learn from past performance? Often when looking forward we forget to take the lessons from the past. Reviewing your people, processes and systems is a great way to understand what does and doesn’t work for you, and will put you in a strong position for growth in the year ahead. Here’s are my eight simple steps to review…

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  • EPM: Technology & Social

    Unplugged and Plugged In: Alister Maple-Brown

    While you can’t lean on the latest app to set your goals for you, it’s possible to use some clever tech to track your progress. Alister Maple-Brown from Rockend offers five steps you can follow to keep motivated and on track in the New Year. While technology isn’t a wand you can wave to magically achieve your goals, it can…

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  • EPM: Customer Service

    Great Expectations

    Technology can help you to create the best possible experience for your clients. Here are a few questions to ask yourself when deciding on the right technology to elevate the client experience and effectively position your business for the future. 1. DOES IT MAKE INFORMATION ACCESSIBLE? You don’t need to control every bit of information that flows to your clients.…

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  • EPM

    Why Tech Is No Threat to Property Managers: Alister Maple-Brown

    Since its explosion in the 90s, technology has become central to everything we do in property management, and in business today. Completely changing the game was the iPhone, invented 10 years ago, which gave us access to the world in our back pockets. But will technology ever completely replace property managers? Absolutely not. The rate of change when it comes…

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  • EPM

    Virtual Reality: Are We Nearing the Tipping Point?

    Pokémon Go gave us a sneak peek into augmented reality, but the technology still has a long way to go before it will be adopted on a large scale, says Alister Maple-Brown. Thanks to Pokémon Go, 2016 was the year the world paid attention to augmented reality. Men, women and children rushed to download it to their smartphones and started…

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  • EPM

    The Power of Pure Cloud Computing

    What is the cloud? Where is the cloud? Am I using the cloud? These are all questions you’ve probably asked yourself at some point when you think about ‘cloud computing’. In the simplest terms, cloud computing means storing and accessing data and programs over the internet instead of your computer’s hard drive. The cloud is just a metaphor for the…

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  • EPM

    Is Artificial Intelligence the Future of Service?

    As consumers, we are never really satisfied with customer service. In fact, business reviews today are showing that this is one of the few areas of differentiation between competitors. Alister Maple-Brown looks at the potential of Artificial Intelligence (AI) in improving customer service and whether it means the end of the ‘human touch’. There’s just something about picking up a…

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  • EPM
    property managers emerging technology

    Consumer Tech Goes To Work

    The way we work today is so very different to the way we worked even a short number of years ago – and one of the key drivers of this change has been consumer technology. Alister Maple-Brown  shares two cloud-based tools that are gaining traction in the workplace. Traditionally, businesses have kept a tight rein on the devices their employees use…

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  • Brand Editorial

    Transform PM Insights: Foreword

    Introducing Insights #1From Alister Maple-Brown, CEO, Rockend. It has been a privilege for Rockend to be a part of the inaugural Transform PM program this year. This program provided four agencies with the opportunity to take a step back and analyse their business with the guidance and coaching of industry professionals. Over the nine weeks it has been fascinating to…

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  • Brand Editorial
    smart homes

    Smart Homes: A Window to the Future

    The humble window has always been iconic, a go-to design differentiator for architects and an important feature for homeowners. With the increase in the number of ‘smart homes’ now popping up, their features may soon even include the ability for self-cleaning. The term ‘smart home’ conjures up images of modern architectural masterpieces of the future, complete with robot butlers and…

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  • Brand Editorial
    property management benchmarking software

    Rockend Rolls Out New Benchmarking Tool

    I’M PLEASED TO ANNOUNCE a new product which sits within Rockend’s core service offering. Our latest development, realbenchmark, is a cloud-based business intelligence solution for Rockend’s REST Professional clients. The new platform boasts a one-click, highly visual dashboard that allows property managers to easily compare and analyse their KPI data results in one place. Being cloud-based it is accessible on…

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