There’s just something about picking up a phone to talk to a customer service rep that’s agitating. But why?
Once you’ve searched the company website to find the right number, you inevitably speak to someone who completely fails to understand what you’re saying. You answer questions asked by a real human only to find out you’re not speaking [...]
There is no doubt that Console has undergone some change in the past twelve months, most notably the ownership and leadership changes that took place late last year.
Tim Molloy, Console’s new CEO, says he is immensely [...]
Traditionally, businesses have kept a tight rein on the devices their employees use and the software they access. But stroll through almost any company today and it quickly becomes apparent that employees have taken matters into their own hands. Now, instead of relying on IT-sanctioned desktop computers and centrally deployed software, you’re much more likely to find people using their personal devices.
It’s easy to [...]
Remember the advent of the internet and mobile phones, and the technophobe principals who thought the internet and real estate portals were just a fad? The ones who believed newspaper adverts and letterbox-dropping would continue as the best way to advertise property and market their brand? It’s likely that those initially-resistant principals went one of two ways: they either adapted their thinking, or they melted into retirement or obscurity.
Real estate businesses are essentially marketing businesses with a [...]
Can you give us some insight into the differences between property management in the UK and Australia? There are way more similarities than differences; we’re more similar to Australia than we are to the US. In the UK we offer a three-tier service, starting with ‘let only’, [...]
The essence of the threat of disruption is that low-cost, high-tech applications will create a new normal where buyers, landlords, tenants and vendors negotiate directly. This process is called disintermediation – and it will happen if agents lose their value in the middle of a transaction.
To have knowledge of a thing is to have power over it, so in a time when our existence is [...]