Property management is complex in that there are so many moving parts. You may always start the day with the best intentions to get so much done, but at the end you check your to-do list and it’s hardly shrunk. In fact, I hazard a guess that it has miraculously got longer. If this is you then you should probably read on.
Trying to do everything all at once doesn’t always bring success. It may actually take longer to complete than doing one thing at a time. Gary Kelly, co-founder of Keller Williams and bestselling author, writes in his latest book [...]
During the Transform PM journey, the four teams were assessed and provided their performance assessment profiles by Julie Davis and Neil Williams from Agent Dynamics, who specialise in helping property managers, sales agents and principals create business development pathways for their teams.
Trent Shorland from Harcourts Adelaide Hills said of the outcomes, “The benefit for me was not just understanding them [the team], but them understanding me as [...]
What is a company vision without the human resource to bring it to life? It is but a lonely framed statement on a dusty wall, lifeless and lacklustre. Without people, ‘lit-up people’, our organisational missions simply remain typed characters of potential, hanging in a frame of hope, yearning for a heartbeat.
What gives [...]
If we look at the disruptors and the insatiable appetite that customers have for the more and the now, I believe that property management needs a check-up.
As we move into 2017, we are no longer in the business of property management, or even people management. While tenancy and financial administration are at the core of our service function, we have infected property management with the ‘relationship management’ label. It wasn’t until my bank started doing ‘relationship management’ and making life hard one day that I realised we [...]
As a consultant, the number one complaint from property managers, and even my colleagues, is that there are never enough hours in the day. I hear the word ‘busy’ so much that it almost seems to be a state of mind.
I am always curious about new technology that is out there to assist in reducing stress and in some cases to improve service levels to [...]
We change when we really want to. We change when we discover it’s more difficult to stay the same. We change when we love someone.
I teach a course on presentation skills, but tend to teach from a very different methodology than most. I am looking for rapid change and therefore make strong rules around the behaviour that takes place in these classes. Let me give you an example.
I recently undertook to teach two groups of middle management who had [...]